Who We Are
We are Heavenly Sauna located in Seattle, Washington. We promote authentic Finnish sauna experience in North America and sell easy-to-assemble kits made by manufacturers who have been in the business for 40+ years. Each sauna is one-of-a-kind masterpiece in perfection that is crafted by hand using only high-grade natural woods and best-in-class stainless steel hardware. All orders are shipped directly from our designated warehouses in the United States.
What sets us apart from other distributors is that we offer you quality products at affordable prices and by doing so spread the sauna culture through referrals and recommendations. We will even go above and beyond to match competitor’s sale prices when requested. Feel free to compare and shop around. Your investments stay safe with us as we provide after-sale support as an one-stop shop so there’s no additional hassle or confusion involved for having to get in touch with the manufacturers directly.
Should you ever need assistance, feel free to reach out to us. We have dedicated technical support staff available by phone or email to address your concerns in a timely fashion. Your peace of mind is important to us and this is how we stay competitive in this business.
Click on Get Started to start your sauna shopping journey.
Shipping Policy
Most orders will ship rather quickly unless backordered in which case you will be notified of the expected shipping timeline. When your order ships, you will receive via email the tracking information. For large orders such as a heater or sauna kit, the carrier will usually call you to arrange for a delivery appointment when the shipment arrives in your region. Feel free to contact them directly to change the delivery appointment if the initial scheduled date does not work for you.
The standard method of delivery for large orders is curbside and the driver will offload your order with a lift-gate. Our saunas will come well packaged, wrapped and protected with boxes and packing materials wrapping to a single pallet. We recommend having at least two individuals available to accept delivery.
Shipping damages do occur occasionally, it’s advised that you accept delivery and send us a copy of the BOL along with photos of damage so the specific part(s) can be replaced at no cost to you. We will again notify you with tracking information once a replacement has been sent.
Cancellation Policy
We understand situations could change quickly with so much uncertainties out there, therefore we’d like to offer some peace of mind when a customer has to cancel an order afterwards.
In short we would honor the request up to 7 days after purchase (unless shipped), however note the 2.9% transaction fee would NOT be refunded by the payment processor even after a sale is cancelled. Unfortunately this is outside of our control and seems to be a common practice by all major payment processors in the industry.
We do appreciate your understanding and patience while waiting for your order to ship.
Return Policy
We will accept the return of unopened products (except for certain replacement parts) within 30 days of receipt for a refund minus the initial shipping (if free shipping was offered) and return shipping charges; we will also charge a 25% restocking fee in some cases. Product must contain manufacturer defects for the return to be considered, and must be returned in original packaging. Refund will be given upon inspection of the product to ensure all items are included and in good condition. Please contact us first to arrange for a return or check return eligibility.
Peace of mind
Drop us a line or chat with us if you need some help choose a sauna or you’d like a quote for special orders (e.g. Nordic luxury saunas, cabin saunas, and etc.)
We are here to help and your inquiry will be addressed promptly.
How to reach out?
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Call or chat with us